Meet the team

Jackie Dyson

Centre Owner and Head Therapist

Jackie is the centre owner here at Snowy’s, she has trained in the application of hydrotherapy, myotherapy and physical muscular development exercises. Jackie began Snowy’s following a diagnosis of Osteochondritis (OCD) and DJD (Degenerative Joint Disorder) in her own dog Snowball (Snowy). Since then Snowy’s has developed into a real passion, with an aim of helping not only her own special girl, but also to help other pets to enjoy a better, longer and more pain-free life.

  • Level 3 Diploma in Hydrotherapy in Small Animals
  • Level 3 Diploma in Canine Myotherapy
  • Introduction to Canine Anatomy and Physiology
  • Galen First Aid for Dogs
  • Advanced Hydro Treadmill for Small Animals
  • Companion Animal Health Class IV Laser CTX Machine

Lucy Clements

Rehabilitation Team Leader

Working with animals has always been a passion of mine. Previously I've worked on farms and dog Kennels. I started at Snowys with just the intention of doing work experience for a few months, but once I started, I never left. I am now a Level 3 Qualified Hydrotherapist and specialise in the laser therapy in conjunction with the hydrotherapy treatments. To further my knowledge, I'm currently working on my Level 3 Canine Anatomy and Physiology Diploma, this will enhance my experience when organising a rehabilitation programme for the clients at Snowy's

At home I have 4 crazy spaniels, which I enjoy walking every day. One of my spaniels comes to the centre for her own hydrotherapy sessions to help with her mobility into her older age. In my spare time my other passion to dog's is Showing Cows, which I have been doing since my days at school.

  • Companion Animal Health Class IV Laser CTX Machine

Melissa Osborne – Brown

Hydrotherapist

Melissa joined Snowy’s in early April as a qualified Hydrotherapist. She has always had a love for animals from a very young age and wanted to start a career where she could help make a difference. Melissa has completed the level 3 certificate in small animal hydrotherapy and has continued to further her training by recently completing the advanced hydrotherapy treadmill qualification. Melissa is very passionate for animals and their wellbeing. She has been dog training for many years now and is also an ambassador for the young kennel club and helps at Crufts each year.

At home I have 5 cheeky Flat Coated retrievers and 1 very naughty Norfolk terrier! I was introduced to hydrotherapy, when one of my dogs sustained an injury which is where my passion for hydrotherapy started.  I wanted to train and help others. During my free time I like to take my dogs out for long walks and continue gundog training with my two younger Flatcoats. I also enjoy motor racing with my family either Stock cars at oval tracks or circuit racing with a BTCC as part of the Grid Girl team.

  • Level 3 in Hydrotherapy in small animals
  • Companion Animal Health Class IV Laser CTX Machine

Claire Reeves

Trainee Hydrotherapist

Claire is our newest member of the Snowy’s team and our trainee Hydrotherapist. Claire joined Snowy’s in April 2019. She previously worked in a dog-groomers, so has therefore gained lots of hands on experience with varied breeds and temperaments.

Now that Claire is part of the team here at Snowy’s she feels she is very lucky to be a part of a local growing business helping dogs to have the best quality of life and hopes to gain as much knowledge as possible in Canine Hydrotherapy and in other areas of conservative treatments to aid dog’s mobility and to maintain a pain free life.

Claire has a passion for dogs and has five of her own at home. In her spare time Claire enjoys spending time at home in her garden or on family days out with her husband and two children, she also enjoys woodland walks with her dogs.

  •  First Aid for Dogs
  • Companion Animal Health Class IV Laser CTX Machine

Jess Pearce

Trainee Hydrotherapist

Animals are a massive part of my life and a huge passion of mine. I have always worked with them from the day I left school. My working life started at a boarding kennels which I very much enjoyed from here I went on to work at Blue Cross For Pets, where I rehabilitated and helped to rehome many dogs and cats. My love for horses led me to working on a livery yard for 5 years here I took on many responsibilities such as, heading up a team, riding many types of horses as well as ensuring the safety and welfare of horses and their owners alike. At home I have two Labradors, Wilf and Spud, I enjoy using my spare time participating in field sports activities with them. When not with my dogs you can find me on the yard with my horse, Lola, who is a special part of my life and I compete regularly throughout the year.

Joining Snowy’s is a very new experience I am keen to progress my knowledge in canine anatomy  and rehabilitation of dogs.   

  • Diploma in Canine Behaviour
  • First Aider

Natalie Millen

Centre Administrator

Growing up on a farm has meant I have always been around animals, so I have a strong passion for the care that they receive. From a young age I knew that a career involving animals was a must. After completing my A-levels I then went on to complete my level 3 diploma in agriculture at Hadlow College. In her spare time Natalie helps out on the family arable/hop farm, and is aiming to buy her own beef cattle herd.

At home I have 3 dogs who I love dearly and spend all my spare time on the farm with. Poppy a 3 year old Labrador, Ted a 6 year old springer Spaniel and Floss a 4 year old Border Collie.

  • Companion Animal Health Class IV Laser CTX Machine
  • Level 3 First Aider

John Dyson

Pool Technician and Maintenance

I have spent many years as an engineer. During this time, I have gained widespread knowledge, expertise, and established myself as a perfectionist in what I do. In this time, I have become professional in many different fields. I ensure that the pool is maintained to the highest quality possible, by using the most up to date environmentally friendly applications. This includes ensuring the quality of the water, the water is checked at least 3 times per day and records are kept of the chemical and pH balance. In addition to looking after the hydrotherapy pool, I make sure that the whole therapy centre is a safe and healthy environment for handlers, their dogs, and any visitors.


Pia Campbell

Physical Muscular Development Advisor

I am a Galen Qualified Myotherapist and Exercise Physiologist. I have extensive experience treating dogs, and in this time I have devised 'The Balanced Dog' exercise programme to work on your dog's core strength, balance, and coordination. Whether you are looking for post-injury or post-operative rehabilitation, or exercises to improve your sporting dog's performance, both myself and Jackie can put together a programme to help you and your dog reach full potential in this area.